The brief
Three locations, three calendars, and one inbox nobody owned. Inquiries about pricing and treatments piled up overnight, and the front desk triaged them between clients, badly, through no fault of their own.
What we built
- 01
Merged the inbox
Web forms, social messages, and texts pulled into one conversation view per location, so a question can't quietly sit in a channel nobody checks.
- 02
Connected the calendars
Each location's consult availability wired in properly, with reminders that cut the gap between booking and showing up.
- 03
Staffed the inbox
A support VA answering the common treatment and pricing questions under the clinic's name, escalating anything clinical to staff.
- 04
Added the rebooking follow-up
A post-treatment sequence that invites clients back instead of waiting for them to remember.
What the end client sees
- One inbox instead of four, for all three locations
- Consults booked without the front desk juggling it
- Reminders and follow-ups going out on their behalf
What we'd tell you on a call
Multi-location clients rarely need more software. They need the channels they already have pointed at one place, with someone watching it.
Services used here
How we document projects: white-label engagements are confidential (our name never appears on the client side), so each write-up covers the scope, the sequence, and the result by vertical rather than naming the agency behind it.